Frequently Asked Questions

You can, only the time starts immediately after you read the intro and fill in your team name. Therefore, it is very important that you start the Escape Tour only at the start location indicated in the email.

Yes indeed. The game starts at a central spot in the city. This spot is determined so that the game can be played perfectly. As soon as you actually start the game, time starts running. If you start at a different location, you may spend more time walking to different tasks, resulting in not finishing within 2 hours.

No, you don't log in until you are on location and actually playing the Escape Tour .

Yes, you can decide what time you want to play the game. You play the game on your own smartphone and there is no attendant present. By following all the instructions you receive by mail you can start the game whenever you want. However, some places may be less accessible late at night or missions may not be clearly visible. Therefore, we recommend playing the Escape Tour Tour during the day or in the early evening.

Yes indeed! The game is always played in the (old) center of a city. We try to let you (re)discover the city in an interactive way and show you the best spots. Of course the fun is above all.

The Escape Tour is made for adults and children ages 12 and up. This means that the riddles and questions are soon too difficult for small children. Thereby, the storyline is based on the city's history and the text is written for adult humor. Still, some children already really enjoy the occasional solution or navigation with the smartphone (the game generation), for them it might be fun to go along. Nevertheless, our experience shows that it is not always fun for them either. For the younger kids, we made 3 family versions of Amersfoort, Amsterdam and Zwolle.

Yes you can, provided there are also people in your team who are not dependent on a wheelchair. You determine your own route with your team and of course these are passable with the wheelchair. Sometimes you may have to make a slight detour, for example because a staircase is used.

With an Escape Tour you walk around the city for about 2 hours at a brisk pace. That means you'll soon be walking 4 to 5 kilometers. If you have mobility problems, you may not be able to play the game to its full potential.

Yes, an Escape Tour can be played at any time of the day. You are not dependent on opening hours. However, some places may be less accessible late at night. Therefore we advise you to start the game during the day or in the early evening.

Of course, this varies from city to city and depends on the size of an event. If it is a weekly market on a square, then you can play the Escape Tour without any problems. If, for example, it is King's Day or there are festivities throughout the city center where almost every square is occupied, then we recommend doing the Escape Tour at a different time. So always check before playing if there is an event in town!

Yay! We went in search of the nicest, more unknown spots in the city. Besides, you get a different view of the city during an Escape Tour . You will always find something new and fun.

Using our app, you navigate through downtown. The assignments along the way vary greatly, such as search assignments, knowledge questions, photo assignments and/or math questions. Something for everyone!

Each city has its own storyline, assignments and questions. The concept remains the same, but the content differs from city to city. This also makes it fun to play an Escape Tour for a second time, but in a different city.

Yes, it's great fun with two people too! In fact, all the tasks and questions can also be completed in pairs.

Yes, the Escape Tour has a pause option. During the game you will be told when and how to use it. You can pause for up to 30 minutes, and this time will not be deducted from the two hours you have to find the secret exit. If you do not manage to find the exit within the two hours, you can use extra time to finish the game, but the spot on the Wall of Fame will pass you by. With the requested group version, pausing is not possible and the game stops automatically after two hours.

No, there is no instructor present. You play the Escape Tour via your own smartphone, at the time you want. A few minutes after booking you will receive by email all the necessary information for the Escape Tour.

After booking an Escape Tour , you will receive an email with all the instructions and a login code. From then on you can start the Escape Tour whenever you want. The login code is valid for 1 year after the booking date.

Yes you can! The Escape Tour takes place outdoors.

No, the Escape Tour you play while walking through the city. There are two exceptions, namely the Escape Tour Texel and the Escape Tour Bonaire. These games take place in several places, where it is convenient to go by bike, scooter or car. To complete the tasks, you often have to get off your bike or out of the car.

The Escape Tours can be played in several languages. On the city page you can see exactly in which languages a city can be played by means of the flags behind the city names. All cities can always be played in Dutch and English, and sometimes also in another language. Is there only a Dutch flag for now? Then it means that the translations are still to come. So keep an eye on the website!

Yes! The tasks are written out in the app and to complete most of them you only need good eyesight. If you do not succeed in a task, you can always skip it via the help page in the app.

You play the Escape Tour via the app "Loquiz. You can download this via the Play Store (Android) or the App Store (Apple).

We strongly recommend using a smartphone no more than 3 years old to ensure successful play of Escape Tour .

No, you have to load the Escape Tour once via the app. Once this is done, you will not use anything else from your internet bundle, except for uploading a few photos. Receiving statistics right after the game does require an Internet connection.

In most recent phones with great battery life, the battery will basically be able to last. Still, we recommend bringing a power bank, especially if you are using a dated phone.

No, per team you play the game on one smartphone.

You can only pay for an Escape Tour online. The payment methods you can choose include iDeal, Maestro, Credit Card, Giropay and Bancontact.

Yes, you can. After booking and payment otn receive an email with all instructions. In this email you will also find a link to the invoice.

If you pay via the credit card option, it can take up to 2 hours for the payment to be approved and completed. In the meantime you may receive a payment reminder, which you can ignore in this case. You will automatically receive a payment confirmation with all the necessary information. Did you not receive the confirmation after 2 hours? Please contact us.

Yes, you can pay for an Escape Tour online with a VVV Gift Card.

No way! You can play the Escape Tour whenever you want. Once you have booked, you will receive the login details and explanation in the mail within minutes and you can play immediately.

The transaction fee depends on the total cost, but this is a maximum amount of €5.99.

Yes you can. Once the invoice is paid then the explanation and tickets will be emailed to the booker.

No you can't. Once you have purchased a ticket you will receive a unique login code for the Escape Tour that you can use whenever you want. This login is valid for 1 year.

Via the text message you received, you can also download all the information. Also check your spam inbox: the mail may have ended up here. Is all this not the case, because for example no mobile number or a wrong e-mail address was entered? Or did you delete the text message and/or e-mail? If so, please contact us.

Are you sure you entered the password correctly? Also pay close attention to the difference between the letter 'o' and the number '0'. If you are playing the game with multiple teams, the code may have already been used by another team. In that case, use one of the other codes. Tip: also check that you have entered your username correctly.

Please check carefully that you have entered the username and password correctly. Still can't log in? Delete the app from your phone and download the app again. Then try again. Do you get the message 'user not found' or 'unauthorized'? Please contact us by phone or chat.

Is de app up-to-date? Als je de stappen hebt doorlopen (inlogcode/teamnaam/deelnemers), dan gaat de game pas starten als je op de start-knop hebt gedrukt. Heb je dit gedaan? Loop dan een stukje en zoom uit op je scherm om jezelf, het blauw stipje, op de kaart te vinden.

We are happy to help you. Please take a moment to contact us.

It looks like the game was incompletely downloaded. Make sure you have an internet connection. Exit the game via the menu and then close the app completely. Log back in and then click 'or resume with existing team' and then choose your previously entered team name.

It looks like the game was incompletely downloaded. Make sure you have an internet connection. Exit the game via the menu and then close the app completely. Log back in and then click 'or resume with existing team' and then choose your previously entered team name.

Your location may not be completely accurate. Adjust the GPS settings on your smartphone or other device. You can adjust the location accuracy in the settings.

First of all, we recommend playing the game with the phone from the team that has the longest battery life. This is often the most recent and most expensive phone. Should your phone run low during the game, you can continue playing on another phone. In this case, follow these steps:

- Leave the game on the phone that is almost empty
- Log in to the new phone with your personal login information
- Delete the game info
- Press start
- Do not enter your team name and team members again but press: 'or resume with existing team' and then choose your previously entered team name
- Continue the Escape Tour with the new and full phone

Note: The time you spend switching to a new phone will be deducted from your playing time! So the time you see in the app after switching is no longer correct....

Chances are you are using an outdated version of iOS/Android or the Loquiz app. Update the version of iOS/Android or Loquiz. Are they up to date but the pins still don't work? Then the wisest thing to do is to use another device from your team. Follow the steps below to continue on another device.

- Leave the game on the phone you started with
- Log in to the other phone with your personal login details
- Delete the game info
- Press start
- Do not enter your team name and team members again but press: 'or resume with existing team' and then choose your previously entered team name
- Continue the Escape Tour with the other phone

Are you connected to the Internet? Wait a few minutes at the finish site, it may take a while for the mail to be sent. Also, don't forget to check your spam box! The mail may have ended up there.

If you purchased 2 or more tickets through a savings promotion, you will have to make a new reservation for each ticket and enter a different discount code obtained with each reservation.

You may have to go to another website before you can make a booking with us. Check the voucher you received for all the information. If you have received a discount code from Escape Tours itself: check carefully whether you have entered the code correctly and whether the code is still valid. Is it still not working? Please contact us and we will look into it with you.

You purchase 1 ticket per team. We recommend making teams of 2-4 people. This way everyone is involved in the game. With 16 people you then make 4 teams, and thus buy 4 tickets total.

For each team you have been given different login credentials. So for each team, 1 person logs in, and the game is played on that person's smartphone. You can then start every 5 minutes so you don't get to the assignment points with all the teams at the same time.

We will keep track of everyone's rankings online. After the Escape Tour you will receive an email with a link to your personal ranking list. There you can see which of your teams has won. On the Wall of Fame you can also immediately see whether you have managed to secure a place among the fastest teams of all time!

We then recommend starting 10 minutes apart. This does not matter for the game because each team has a maximum of 2 hours to find the exit. As a result, you will not walk at the same pace and you will not hear each other's answers. After all, you are all walking the same route!

Yes! The goal is to find the secret exit of the city within 2 hours. If you manage to do this and another team does not, you are faster and thus the winner. The fastest possible escape from the city is more important than the number of correct answers. After the game you will receive a personal ranking list in the mail. Here you can see exactly how much time it took each team to find the secret exit.

Yes! A special group version has been created for large groups. This allows multiple teams to start at the same time without running after each other. In the first part of the game, each team gets a different order of assignments. The starting location and the secret exit are the same for each team. In addition, you get your own ranking with only your teams. Check out the large groups page for more information.

Every 10 minutes a maximum of 5 teams start at the same time. Each team automatically gets a different starting assignment, so there is no running after each other. Fifteen minutes later another maximum of 5 teams will start at the same time, until all teams are on their way. Afterwards the booker will receive your own ranking list by e-mail.

If your hospitality business is in the middle of an old city, it is smart to offer the Escape Tour to your guests. You can combine that with, for example, coffee/tea beforehand and a beer or dinner afterwards. Feel free to contact us for the possibilities.

Several cities are adopting the Escape Tour as a new way to explore the city. They are promoting it through their tourist office or information channels and it is even possible to sell the tickets through affiliate deals at a discount. Feel free to contact us for the possibilities.

You certainly can! Please contact us for all possibilities.